Dawson and Sanderson hold full membership of the Association of British Travel Agents and International Air Transport Association.Dawson and Sanderson act as an agent for ATOL Protected licence holders.

At Dawson and Sanderson we are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. Dawson and Sanderson is registered under the Data Protection Act 1998.

The purpose of this policy is to explain how Dawson and Sanderson will use and process your personal data. By using our website generally you agree to this use.

What information do we collect?

We may ask you to provide information over the telephone or on our website. If you contact us we may keep a copy of that correspondence.

The type of information which we may collect about you includes your:

• username and password
• name
• address
• phone number
• fax number
• email address
• credit or debit card details
• passport number
• date of birth

We may supplement the information, which you provide to us with information we receive from third parties

How is the information used?

We use your information to make a booking, improve our marketing, for purposes of administering our business activities, providing customer service and making available other products and services to our customers and potential customers. We will show the information you provide to such of our employees as need to see it.

We also use information in aggregated form (where no individual user is identified). This information may include:

• the URL which you came from
• the URL you next go to
• what browser you are using
• your IP address

This information is used for market research and to customise our site content. We believe that this allows us to monitor and improve our site and tailor it to better meet our users requirements.

We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

Use of Cookies

Cookies are small pieces of data that are stored on a user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent transactions or to short cut access to the site. We use cookies to gather information about our users’ browsing activities. This information helps us to design and arrange our site in the most user-friendly manner. You can usually modify your browser to prevent this happening.

Who do we share the information with?

In order to process your order we will share your information with the tour operator, airline, hotel, car rental agency, or other involved third party (“Third Party Supplier”). We will provide only the personally identifiable information necessary to ensure the successful fulfilment of your travel arrangements.

Your information may be passed to countries outside of the UK and European Economic Area (EEA) in order to process and arrange for the products and services you request. When you book you agree that we may use and transfer your personal information in this manner. Under the Data Protection Act 1998 we can only transfer your personal information outside the EEA to countries with adequate protection.

Where you provide us with sensitive information such as details of any illnesses, disabilities or religious requirements, we will need your express consent to this information being passed on to the relevant Third Party Supplier. If we cannot pass this information on to the Third Party Supplier, it will not be possible to continue with your booking.

We may also disclose your personal data to:

• any law enforcement agency requesting it in connection with the commission of an offence;
• comply with applicable laws and lawful government and/or regulatory requests
• protect our systems and ourselves; and/or
• operate our systems properly

We reserve the right to and you agree that we may disclose any information, which we hold about you to any government, regulatory, criminal investigatory or other authorised body such as the police, Customs and Excise and trading standards officers without notice to you and without incurring liability to you in connection with any investigation of fraud, infringement of intellectual property rights or illegal activity or in relation to any matter, which may expose us to legal liability or otherwise.

We do not sell, trade, give away or rent your personal information to third parties unless you tell us you are happy for us to do so. We may provide statistics on an aggregated basis but these will not include any personally identifiable information.

Occasionally we may use your information to notify you about our promotions or special travel deals. You will be given an opportunity to notify us of your wish not to receive these offers when you create an account on our website or at any time by sending us an e-mail request at info@travelco.co.uk

How do we safeguard your personal data?

The internet is not a secure medium however Dawson and Sanderson use industry standard safeguards to protect the confidentiality of your personal data such as encryption keys, firewalls and a Secure Socket Layer system for credit card transactions. The Secure Socket Layer System encrypts all of the personal information including your credit card number name and address so that it cannot be read as the information travels over the Internet.

Dawson and Sanderson do not keep details of your credit card number or expiry date, it is sent directly and securely to the bank the moment you complete your purchase. The only record, which we keep, is the authorisation number received from the bank, which contains neither your credit card number nor your expiry date.

Your personal information will be held securely in accordance with the Data Protection Act 1998.

Our security systems mean that we may request proof of identity before we are able to disclose information to you.

Your consent

By submitting your information and by using our website you consent to the collection and use of personal information relating to you as set out in this privacy policy. If we decide to amend our privacy policy we shall post any changes on this page so that you are aware of what information we collect how we use it and under what circumstance we disclose it. Please check back regularly. Continued use of the service will signify that you agree to any such changes.

How can you correct any inaccuracies?

We are committed to ensuring that the information, which we hold, about you is accurate and up to date. You can check the information that we hold about you by emailing us at info@travelco.co.uk. You are entitled to a copy of your information held by us, we may make a small charge for providing this to you.

Please notify us if you find any inaccuracies providing us with sufficient information to identify you, so that any errors can be corrected.

You agree to keep your data accurate and up to date and promptly to send us any new or revised personal data.

You warrant and undertake to us that all of the details you supply to us are true and accurate.

Contacting Us

Any questions or comments relating to this statement or our site should be directed to Dawson and Sanderson by sending an email to info@travelco.co.uk or in writing to the following address:

Dawson and Sanderson Limited
26 Ridley Place
Newcastle upon Tyne
NE1 8JW.

This page was last updated on 11th August 2004

© DAWSON AND SANDERSON LIMITED 2004. All rights reserved.